It may be awkward to openly acknowledge it, but every sale is a kind of seduction. As marketers, we make introductions, pursue courtships and hope for consummation – the sale.
And as in any love affair, we know that reason plays a subordinate role to emotion. Logical arguments are insufficient – to win a portion of our prospects’ bank accounts, we must win their hearts first. Obviously, “love” is too strong a word for what we pursue. But make no mistake – without that basic appeal to the prospect’s inner harbor of feelings, whether it’s in a consumer or business-to-business pitch – you will not make any progress toward the bottom line.
Here, then, are a few thoughts on how to use words – which may be applied to everything from direct mail to Web site content — to make a more compelling appeal to the heart, and via the heart, to the purse.
Show them that you care.
Ever see a truly smooth operator in action? They almost always do two things at the initiation of their pursuits: 1)They talk about a subject they know the other person is interested in; and 2), they acknowledge the other person’s feelings about it.
How does apply to sales and marketing? Suppose you offer financial planning services. The awkward suitor begins by talking about their services, but the smooth operator opens the conversation by talking about the future and makes the subject personal. She expresses the hopes of a prosperous future of comfort and security – and the corresponding fears of poverty, deprivation and loss of comfort. She speaks to issues that interest her prospect and demonstrates an empathetic understanding of the prospect’s feelings.
By showing empathy with your prospects’ concerns, you earn their ears.
It’s not “me, me, me.”
Consider the worst dates in your life. Chances are, they were the ones where your companion for the evening talked endlessly about his ideas, his career, his achievements and so on. Without leaving you room for a word edgewise. » Read more: Loving Your Customers, Getting Your Customers to Love You